See how to recoup lost charges with detailed follow-up

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Note:  The following article synopsis was NOT provided by HCPro. It was created by Find-A-Code/innoviHealth.

Article Overview

This article explains a quarterly follow-up workflow for reviewing paid claims, comparing expected reimbursement against actual payment, and using the results to pursue underpayments and reduce future payment issues. It is aimed at coding, billing, reimbursement, and practice management staff who work with payer contracts, claim denials, and payment reconciliation. The discussion includes general guidance on tracking claims by service type, reviewing payer payment patterns, documenting discrepancies, and using contract language to support appeals and future negotiations.

Why This Topic Matters

Underpayments and payment errors can be easy to miss when attention is focused only on denials. The article shows why routine post-payment review matters for revenue integrity and contract compliance in physician practices.

Article Sections

  1. Overview of the recoupment approach

    Introduces a simple review process used to compare paid claims with expected payment and identify missed revenue. It frames the method as a recurring practice for payer follow-up and contract review.

  2. Six-step payment review workflow

    Outlines a step-by-step process for selecting a payer, reviewing paid claims, comparing expected and actual payment, documenting discrepancies, and presenting findings to the payer. The section also notes using the results to address future denial patterns.

  3. Examples from anesthesia and other claim review findings

    Describes the types of payment problems the practice found through its review process, including payer disagreements and other recurring reimbursement issues. It also discusses how contract language was used to support follow-up on these issues.

  4. System helps tracks top denials, downcoded claims

    Summarizes how the review process helped identify claims most likely to be denied or reduced and reduced payer pushback over time. The section emphasizes ongoing monitoring of payment patterns.

What You Will Learn

  • How a practice can structure periodic reviews of paid claims
  • How to compare expected reimbursement with actual payment
  • How underpayments and downcoded claims may be documented for payer follow-up
  • How contract language can support reimbursement discussions
  • How ongoing review can help identify recurring denial patterns

Who Should Read This

  • Medical coders
  • Billing staff
  • Reimbursement specialists
  • Practice managers
  • Revenue cycle staff

Codes Discussed

Modifiers Discussed


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