Reporting from the front lines: Revenue under fire, staffing cut and, yes, stolen toilet paper

Why This Topic Matters

It documents how the pandemic affected practice workflows, access to care, staffing, and resource management across different care settings. Readers can better understand the operational and administrative pressures that shaped medical service delivery during this period.

Article Sections

1. COVID-19 perspectives from multiple practices

   An overview of how several medical groups and health system leaders described the pandemic’s effect on daily operations, patient access, and practice stability.

2. Neurology practice response

   A neurologist discusses rapid growth in telehealth, changes to patient encounters, and which types of visits still require in-person care.

3. Plastic and reconstructive surgery response

   A surgeon describes staffing reductions, procedure postponements, virtual consultations, and operational steps taken to manage reduced patient traffic and supply constraints.

4. Ophthalmology practice response

   An ophthalmologist explains how routine procedures were delayed, how the office adjusted patient flow and safety practices, and how the practice was affected financially.

5. Primary care and health system response

   A primary care leader at a university health system describes the rapid transition to virtual care, screening and testing workflows, and ongoing supply challenges.