Creative ways to continue provider education during COVID-19

July 28th, 2020

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Note:  The following article synopsis was NOT provided by HCPro. It was created by Find-A-Code/innoviHealth.

Article Overview

This piece outlines general strategies for continuing provider education during the COVID-19 pandemic and similar high-stress periods. It is aimed at CDI and coding professionals, managers, and others who educate clinicians, and it focuses on remote communication, concise outreach, unobtrusive education methods, and creative engagement approaches that fit busy care settings.

Why This Topic Matters

During the pandemic, many organizations needed to adapt education workflows so they remained effective without adding burden to frontline providers. The article is relevant to teams trying to maintain communication, support documentation improvement efforts, and preserve clinician goodwill while working under crisis conditions.

Article Sections

  1. Respect providers’ time

    Discusses adapting educational outreach to busy clinical environments and using brief, considerate communication during the pandemic. It also addresses remote and email-based contact approaches.

  2. Make education unobtrusive

    Covers ways to share information without interrupting workflow, including use of shared tools and facility-specific reference materials.

  3. Get creative with engagement

    Describes broader engagement ideas for keeping provider education visible and approachable, including informal appreciation and communication methods.

What You Will Learn

  • How provider education practices can be adapted during a public health emergency
  • Ways to keep educational communication concise and low-burden
  • General approaches for sharing facility-specific information remotely
  • Ideas for maintaining engagement and appreciation while educating clinicians

Who Should Read This

  • CDI specialists
  • coding professionals
  • coding managers
  • clinical documentation teams
  • healthcare educators
  • hospital administrators

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