Nerves and optimism: Telehealth patients tell their tales through COVID-19 crisis

Why This Topic Matters

It helps healthcare, coding, and reimbursement audiences understand how telehealth was being used in real-world patient encounters during COVID-19 and what kinds of visit formats were becoming more common.

Article Sections

1. Telehealth adoption during the COVID-19 crisis

   Introduces the shift from in-person visits to remote encounters during the pandemic. Summarizes the general context for telemedicine use and patient safety concerns.

2. Patient experience: Kelly Kennedy

   Describes one patient’s remote evaluation experience during a suspected illness episode. Covers use of an insurer app, follow-up communication, and a virtual visit.

3. Patient experience: Laurie Polte

   Describes another patient’s telehealth experience for a longstanding musculoskeletal concern. Covers online scheduling, messaging, a phone consultation, and subsequent recommendations.