decisionhealth Newsletters, Part B News - 2020 Issue 11 (November)
Medical practice pay up prior to COVID; telehealth takes hold
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Article Overview
This article summarizes findings from a 2020 DecisionHealth survey of medical practice personnel, focusing on salary trends, promotions, expanded responsibilities, and the growing role of telehealth during the COVID-19 public health emergency. It is relevant to coders, billers, practice managers, and other medical office staff who want a high-level view of workforce trends, compliance-related duties, and training areas that emerged during the pandemic.
Why This Topic Matters
Understanding staffing trends and new workflow demands helps medical practices gauge workforce needs, compensation pressures, and the kinds of operational changes that accompanied the rapid shift to telehealth and other pandemic-era responsibilities.
Article Sections
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Achieving salary success
Summarizes reported pay gains and the kinds of career changes associated with salary growth among medical practice personnel. It also touches on professional development and expanded job scope.
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COVID-driven duties: New on the radar
Describes the pandemic-related responsibilities that survey respondents identified as newly important in their work. The section focuses on telehealth and other operational changes tied to the public health emergency.
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Performance reviews: Contributing factors
Reviews the major factors respondents said influenced annual evaluations and salary outcomes. It also notes the broad workload measures reported in the survey.
What You Will Learn
- How a 2020 survey characterized pay trends for medical practice staff
- Which broad categories of new duties became more common during the COVID-19 public health emergency
- What types of performance factors were emphasized in staff evaluations
- How telehealth changed the daily work of practice personnel
- Which professional development themes were associated with career advancement
Who Should Read This
- Medical coders
- Billers
- Practice managers
- Medical office administrators
- Revenue cycle staff
- Healthcare compliance staff
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