2020 Salary survey: Medical practice pay up prior to COVID; telehealth, compliance duties emerge

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Note:  The following article synopsis was NOT provided by HCPro. It was created by Find-A-Code/innoviHealth.

Article Overview

This premium article reviews findings from a 2020 medical practice staff salary and trends survey, with emphasis on pay changes, job-role growth, and pandemic-related workplace shifts. It is relevant to coders, billers, practice managers, and other medical practice staff interested in compensation trends, telehealth responsibilities, compliance duties, and general factors tied to performance reviews. The article also includes examples of how staff members expanded specialty knowledge, earned promotions, and adapted to new service demands during the COVID-19 public health emergency.

Why This Topic Matters

It helps medical practice professionals and revenue cycle leaders understand how compensation, responsibilities, and workflow expectations were evolving around the onset of COVID-19. The article also provides context for staffing, training, and performance-management decisions in coding and billing environments.

Article Sections

  1. Achieving salary success

    Discusses survey findings on pay increases and describes broad career-development paths that were associated with compensation growth. The section also touches on role changes, added expertise, and promotion-related trends.

  2. COVID-driven duties: New on the radar

    Summarizes the most commonly reported new responsibilities that emerged during the COVID-19 public health emergency. It focuses on telehealth, practice readiness, specialty learning, and compliance-related work.

  3. Performance reviews: Contributing factors

    Reviews the general factors respondents said influenced annual performance evaluations. It also notes survey-reported workload and productivity measures for core coding and claims-related tasks.

What You Will Learn

  • How a 2020 medical practice staff salary survey characterized compensation trends
  • Which broad workplace duties became more common during the COVID-19 public health emergency
  • What general factors were reported as important in performance reviews
  • How survey respondents described professional development and role expansion in medical practice settings

Who Should Read This

  • Medical coders
  • Billers
  • Practice managers
  • Revenue cycle staff
  • Medical office administrators
  • Coding educators

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