 Article: Reduce the Need to Turn Patients Over to a Collection AgencyBy Aimee Wilcox, MA, CST, CCS-P March 29, 2013 Find-A-Code is pleased to announce the publication of another in-depth and informative article by Aimee Wilcox entitled "Reduce the Need to Turn Patients Over to a Collection Agency". Summary: If you have worked in billing and reimbursement, you are aware that turning patients over to a collection agency to collect on a debt should always be a last resort. Are your office policies conducive to retaining happy, paying patients or harming the word-of-mouth advertizing so important to medical providers today?
A well-managed billing and reimbursement department can reduce misunderstandings through establishing realistic and informative payment policies as well as one-on-one conversations that educate the patient on insurance benefits, coverage and billing processes. share
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